Shipping Information · Vokar Studio

1. Where we ship

Vokar Studio currently ships to the supported destinations shown below and at checkout. If your country is not listed, email us and we will check manually before you place an order.

Please note that our primary expedited carriers (DHL, UPS, FedEx) cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or commercial street address at checkout.

Vokar Studio is operated by a Hong Kong company, while production and fulfillment may be handled by our workshop and logistics partners in Mainland China. Tracking or shipping labels may show a China or carrier-facility origin.

Available destinations

34 destinations are currently available at checkout.

If you do not see your country, email [email protected] and we will check manually.

North America & UK

United States

United Kingdom

Canada

Europe

Germany

France

Italy

Spain

Croatia

Hungary

Czech Republic

Slovakia

Austria

Lithuania

Bulgaria

Belgium

Poland

Slovenia

Netherlands

Luxembourg

Latvia

Ireland

Estonia

Finland

Greece

Sweden

Portugal

Denmark

Romania

Malta

Cyprus

Asia Pacific

Korea

Singapore

Australia

New Zealand

2. Processing time

Starship artifacts are made after order confirmation. Production is completed within 14 days, then the order enters the shipping workflow through our China-based fulfillment and logistics partners. You'll receive a shipment notification email with tracking once the parcel is handed to the carrier.

3. Estimated delivery times

· All supported destinations: estimated delivery is 14 days after shipment.

This delivery estimate starts after production, packing, and handoff to the carrier. Customs delays in your country may add days. Delivery times are estimates and may be extended during peak holiday seasons, extreme weather events, or global logistics disruptions.

4. Carriers

We use SF International, DHL, UPS, FedEx, and local postal services depending on destination. The carrier choice is automated based on weight, value, and destination.

5. Shipping cost

The Vokar 304 Stainless Steel Starship Artifact uses a subsidized US$30 standard shipping rate to supported destinations. Some small items, such as a single Cyber Aluminum Card Holder, use country-specific fixed shipping so the checkout price stays predictable. Free shipping promotions, when offered, are absorbed by Vokar.

6. Customs, duties & taxes

Buyers are responsible for any customs duties, import taxes, VAT, brokerage fees, or clearance fees levied by the destination country or carrier. Vokar cannot predict these costs as they vary by country and item value. Customs paperwork is prepared according to the order, product category, destination, and carrier requirements.

If a package is returned to us or destroyed by customs due to the buyer's refusal to pay duties and taxes, failure to complete customs clearance, or due to an incorrect shipping address, the original shipping cost is non-refundable to the extent permitted by law. For personalized items (e.g., custom engraved passes), no refunds will be issued under these circumstances unless required by mandatory consumer law.

7. Tracking

Once shipped, you can track your order at any time from /account/orders or via the link in your shipment confirmation email.

8. Lost or damaged shipments

See our Refund Policy. If a shipment is lost or damaged, contact us with your order number and issue details. We will check with the carrier and handle it as soon as possible.

Please inspect your artifact upon arrival. Any shipping damage must be reported to us within 7 days of delivery with photographic evidence. For shipments marked as delivered but not received, please contact us within 14 days so we can open a carrier investigation while records are still fresh.