Shipping Information · Vokar Studio

1. Where we ship

Vokar Studio currently ships to the supported destinations shown below and at checkout. If your country is not listed, email us and we will check manually before you place an order.

Please note that our primary expedited carriers (DHL, UPS, FedEx) cannot deliver to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or commercial street address at checkout.

Available destinations

47 destinations are currently available at checkout.

If you do not see your country, email [email protected] and we will check manually.

North America & UK

United States

United Kingdom

Canada

Europe

Germany

France

Italy

Spain

Croatia

Hungary

Czech Republic

Slovakia

Austria

Lithuania

Bulgaria

Belgium

Poland

Slovenia

Netherlands

Luxembourg

Latvia

Ireland

Estonia

Finland

Greece

Sweden

Portugal

Denmark

Romania

Malta

Cyprus

Asia Pacific

Japan

Korea

Singapore

Australia

New Zealand

Hong Kong

Taiwan

India

Malaysia

Thailand

Vietnam

Indonesia

Philippines

Latin America

Brazil

Mexico

Argentina

Other

South Africa

2. Processing time

Standard items: 1-3 business days from payment confirmation. Personalized items (engraving, custom IDs): 5-10 business days. You'll receive a shipment notification email with tracking once your order leaves our Hong Kong warehouse.

3. Estimated delivery times

· Hong Kong / Mainland China: 2-5 business days
· Singapore / Japan / Korea / Taiwan: 5-10 business days
· United States / Canada: 7-14 business days
· Europe / UK: 7-14 business days
· Australia / New Zealand: 7-14 business days
· Latin America / Africa / Middle East: 14-25 business days

These are carrier estimates. Customs delays in your country may add days. Delivery times are estimates and may be extended during peak holiday seasons, extreme weather events, or global logistics disruptions.

4. Carriers

We use SF International, DHL, UPS, FedEx, and local postal services depending on destination. The carrier choice is automated based on weight, value, and destination.

5. Shipping cost

Calculated at checkout based on item type, weight, and destination. Some small items, such as a single Cyber Aluminum Card Holder, use country-specific fixed shipping so the checkout price stays predictable. Free shipping promotions, when offered, are absorbed by Vokar.

6. Customs, duties & taxes

Buyers are responsible for any customs duties, import taxes, VAT, brokerage fees, or clearance fees levied by the destination country or carrier. Vokar cannot predict these costs as they vary by country and item value. We declare actual order value on customs forms.

If a package is returned to us or destroyed by customs due to the buyer's refusal to pay duties and taxes, failure to complete customs clearance, or due to an incorrect shipping address, the original shipping cost is non-refundable to the extent permitted by law. For personalized items (e.g., custom engraved passes), no refunds will be issued under these circumstances unless required by mandatory consumer law.

7. Tracking

Once shipped, you can track your order at any time from /account/orders or via the link in your shipment confirmation email.

8. Lost or damaged shipments

See our Refund Policy. If a shipment is lost or damaged, contact us with your order number and issue details. We will check with the carrier and handle it as soon as possible.

Please inspect your artifact upon arrival. Any shipping damage must be reported to us within 7 days of delivery with photographic evidence. For shipments marked as delivered but not received, please contact us within 14 days so we can open a carrier investigation while records are still fresh.