환불 정책

Vokar Studio orders are final sale. No returns or refunds for change of mind, personal preference, incorrect personal information supplied by the customer, or items that have already been used.

Personalized items, including custom-engraved boarding passes, custom citizen IDs, and monogrammed kits, cannot be returned or refunded unless there is a product issue.

If your item arrives damaged, has missing parts, or is different from what you ordered, please contact us with your order number, photos of the item and packaging, and a brief description of the issue. We will review it and handle it as soon as possible.

주문번호와 문제 내용을 [email protected]로 보내주세요. 우리는 작은 스튜디오이지만 모든 주문 문제는 사람이 직접 확인하며 가능한 한 빠르게 답변합니다.

If your order is lost or seriously delayed in transit, please contact us. We will check the shipment status with the carrier and follow up as soon as possible.

구매자는 해당 국가에서 부과하는 관세, 세금 및 수수료를 부담합니다. 통관에서 수령이 거부된 경우 주문은 환불되지 않습니다. 국경 간 배송 비용을 회수할 수 없기 때문입니다.